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Case Study

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How Array stabilized staffing across WA and SC—extending employee duration, managing attendance, and scaling flex labor in a tight warehouse labor market.

A global logistics provider operating in a margin-sensitive 3PL environment where labor must flex quickly to match fluctuating client volumes.

Array delivered 161,265 hours of labor across the operations, balancing workforce scale, retention, and safety while navigating competitive warehouse labor markets in both Washington and South Carolina.

The result: structured staffing discipline in a highly variable environment.

161,265

Hours Delivered

$185,000+

Additional Earnings for Associates

6 Full-Time

Conversions Across Sites

Customer + Engagement Overview

Customer:

Global Logistics Provider

Industry:

Third-Party Logistics (3PL)

Hours Delivered:

161,265

Locations:

Washington + South Carolina

Contractors Scaled:

400+ annually

Engagement Duration:

10+ Years

The Operational Challenge

Customer must continuously scale labor up or down based on client volume—often with limited notice. Additional constraints emerged: 

Challenges by Locations

  • Tacoma, WA
  • Highly competitive warehouse market
  • 2,414 unique postings for Warehouse Associate roles
  • 1,626 competing employers
  • $21.17 median advertised pay rate
  • Greer, SC
  • 236 unique warehouse postings
  • 110 competing employers
  • $18.03 median advertised pay rate
  • Simultaneously, attendance and performance variability required more structured oversight to protect throughput and safety.

Core Constraints

  • Variable client demand
  • Competitive labor markets
  • Attendance volatility
  • Safety risk in first 30 days
  • Need for structured performance filtering

How Array Structured Workforce Stability

Retention, safety discipline, and market-aware recruiting.

Array’s 2024 focus centered on: 

  1. Increasing employee duration 

  2. Managing first-month safety exposure 

  3. Structured performance oversight 

  4. Engagement to improve retention 

Tacoma, WA Execution

Employee Duration 

  • Average duration: 498 hours (14 weeks)  

  • 4 employees converted to full-time  

  • Associates earned $158,099 more through performance increases  


Safety Insight 

  • 67% of incidents occurred within the first month  

  • Majority were strains and lacerations  


This reinforced the need for structured onboarding discipline. 

    Greer, SC Execution

    Employee Duration  

    • Average duration: 330 hours (10 weeks)  

    • 2 employees converted to full-time  

    • $27,244 additional wages earned via performance increases  


    Assignment Outcomes  

    • 71 assignments ended in 2024  

    • Most common positive end reason: Converted/Hired  

    • Most common overall end reason: Performance  


    Performance filtering and accountability were identified as improvement priorities for 2025  

      Results Delivered

      Flexible scale. Extended tenure. Structured workforce discipline.

      Hours Delivered:

      161,265

      Hours Duration (WA)

      498 Avg

      Hours Duration (SC)

      330 Avg

      Conversions Across Sites

      6 Full-Time

      Additional Earnings for Associates

      $185,000+

      What This Proves

      In margin-sensitive 3PL environments: 

      Duration drives stability 

      First-30-day safety discipline is critical 

      Performance filtering must be structured 

      Market intelligence shapes recruiting strategy 

      JAS demonstrates that flexible staffing can scale without surrendering workforce discipline. 

      How Structured Is Your Flexible Workforce?

      Array delivers disciplined flex staffing models that align labor depth, retention, and safety in variable-demand logistics environments.